A: Visit www.sheldonisd.com. Click on the District E-mail icon towards the top right-hand corner of the page or just click here. You must type in your username and password. Your username is what you use to login while you're on campus proceeded by sheldon_main. Example: Sheldon_main\khs-doej.

A: The district currently uses a package called Barracuda (Tangent) to filter spam and block viruses from e-mail. To create your own login to mange your spam settings individually use this link http://tcnoc.com/clientlogin.htm. WARNING: We only recommend this if you are receiving more than 40 spam e-mails a day. Please consult your campus I.T.S. for more information.

A: Yes, however you must have your laptop setup to use our network before trying to use it. It must have Windows XP, be joined to our domain, and have the district’s anti-virus software installed on it. There is also a form that must be signed and on file in the district’s technology office.

A: If you have a Windows XP or Windows 2000 machine you can press the Ctrl – Alt – Delete keys at the same time, you will get a pop-up box where you can press Change Password. You must type in your old password and then enter your new password twice. For any other operating system you must contact your I.T.S.

A: If you don’t know your password, you must have your campus I.T.S. person reset it for you.

A: If you can’t access your voice mail, you must send an email to your campus I.T.S. with the following information: Name, Room Number, and Extension.

A: Click on Start, and then Run. Type the name of your campus server (for example \\KHS_sisd\). Click OK. This brings up a window with shared material. Double-click on the printer you are trying to install. The printer is now installed.

A: Right-click on My Computer. Click on Map Network Drive. Choose K: in the drive letter box and type in the location of your IGPRO grade book. For example: \\KHS_SISD\igpro\igprodata\

A: All computer problems must be submitted to campus-level I.T.S. staff first. If they cannot fix the problem, then they will report the issue to district-level technology staff.

• KHS-Paul Blackey
• KMS-Don Hoisager
• S6---Tonya Bertone
• SE---Linda Pustejovsky
• RW--Rebecca Swindull
• ME---Joyce Hill
• ECA-Stephanie Tatum

A: All name changes must be submitted through the Human Resources department. Once they have been made aware of the changes, the technology department will be notified and we will make the requested changes.

A: All district computer equipment is purchased from one vendor. For this reason, we ask that you go through your campus I.T.S.

A: Currently the district is looking at installing wireless access points in all buildings. These access points will be set so that only district equipment can access them. Do not install any access points in your room.

A: The district requires that all passwords be changed every thirty days. Your computer will start asking you change your password fifteen days before your password actually expires. We recommend that you go ahead and change your password when you first start receiving warnings.